I can't log in, what should I do. Does not get in touch with the computer, causes and solutions

You can't log in to VKontakte (VK)? Don't know what the problem is and how to solve it? Then let's look at the main difficulties and how to resolve them. Such a problem can appear at any stage of authorization on VKontakte. Most often, it appears after the password is entered. As a result, a message pops up that the user entered the wrong username or password. This may be due to the fact that you really forgot your username or password, or because the page was hacked. An equally popular option is a failure in the social network. And no matter what data you try to enter, VKontakte will not allow you to enter the site. So, if the page is constantly updated, certain buttons are not pressed, this is a failure of the system itself. Next, we will tell you more about all the possible options and what can be done.

If the user does not have the opportunity to access his page on the social network, there may be several reasons for this phenomenon:

Hacking the page, as a result of which the password or login was changed by attackers;
The user has forgotten their username or password, or both;
System failure of the VKontakte site itself;
The service blocked the visitor for gross violations of the rules for using the social network.

Naturally, there may be other reasons. But the options listed above are the most common.

Of course, the options for correcting the causes that caused the problem depend on the problem. Consider the main ways to get rid of the problem:

Login recovery (username)

This problem is considered the most common. You can solve it yourself without contacting the Social Network Support Service. Here you need to follow several steps. To get started, try to go to Contact from the device from which you constantly performed authorization. If there is access from the equipment, then the problem is not in the social network, but in your account.

You can also change your account password. But there is one caveat - to enter a new password, you must remember the old one. So, such a method is inappropriate. Although it will help in a situation where you forgot your login. If you are on your page, go to the "Settings" section. Here you will see a page with account information. The information we need is located in the "General" tab. Scrolling down the page that opens in front of you, you will see the fields "E-mail", "Phone number". Here is your contact information, although some letters, numbers are closed with an asterisk. Still, the first and last characters can give a hint or remind you of the contacts specified during registration.

Remember, to enter a web resource, you must enter either a phone number or an address Email. If you could not remember your login, then you should proceed to password recovery.

Password recovery

In order to recover a password that has been forgotten, lost, there is a separate service. Let's see how to use it.
So, at the bottom of the main window there is a link "Forgot your password and can't log in?". You should click on it. An additional window will pop up. In it, you must enter the phone number specified during registration. After entering, click the "Continue" button. A page will open where you need to drive in the recovery code, which will be sent to the phone number as SMS.

It should be entered as quickly as possible, since it has a certain period of validity. Click the "Continue" button. If the code was entered correctly, a new form will open to enter a new password, if not, there will be a new attempt. Need to save New Password website and log in.
Things will be much more difficult if you do not remember which number the page is linked to, or if it is not linked to it at all. In this situation, after clicking on the password recovery request, on the page that has been updated, you should click on the link "My page is not tied to a phone number." As a result, a page should open where you need to enter the information that you used to enter the social network. After entering the email address, click Next.

You need to enter a pop-up code to verify that you are a real person. On the next page of the VKontakte website, indicate the last name that was indicated in your account. After that, click "Next". As a result, a page will appear, and on it a question or is it your account, access to which you want to restore. If you click "Yes", a link to reset your password will be sent to your email address. Follow the link that was sent to you and enter a new password. After that, you should log in again by entering your email address and a new password.

Missing data recovery

If you have practically no data, you do not use your phone number to which the account is linked, then it will be very difficult for you to restore access. But worth a try.

By going to the page where the authorization form pops up. Click "Forgot password". After such actions, a window opens where you need to enter information for recovery. At the bottom of the page, you should follow the link, which is intended to be used when the user has lost access to the device.

We find the people search bar, it is located at the top of the site. Enter your first and last name. Copy the link to your account in the appropriate field. The link must be entered in full. We press "Next".

In the window that opens, write down all the information you know about the account. Next, send a request to the Support Service. It is viewed by real people, so it is worth convincing them that you are the real owner of this or that page. After you clicked "Submit Application", you should provide an email address to contact you. As soon as possible, you will receive a response from the site administration to the email address.

Malicious content

Very common culprits for restricting access to the site are malware, viruses. In this situation, even if the login and password were entered correctly, nothing will happen. Or a page similar to the VKontakte website will open, where it will be indicated that we are obliged to send SMS to the number XXXX. The money will be debited from you and after that access will be restored. Most often, this is a sign of a virus in the browser. In order to get rid of it, you should run a computer scan using a special antivirus program.

There are situations when in certain situations even powerful antivirus programs are not able to find a threat. As a result, you need to reinstall the browser. And if it's in him, then the VKontakte input should be normal.
— Additional measures

There are situations when the problems are non-standard. So do the following:

1. Disconnect and reconnect your computer to the network;

2. Turn on the function that will display hidden files. After that, open C:Windowssystem32driversetc, find the "Hosts" document, open it, delete all lines in Notepad where there is a mention of the social network and save the file.

If it does not help, then open Start-> Run-> write cmd and press Enter -> in the window that appears, write route delete vkontakte.ru and route delete vk.ru and route delete vk.com. This will remove the entries in your computer's routing table for the three variants of the Vkontakte site name and the address will be requested from the server.

If you cannot access VKontakte from a device from which you have not previously accessed the social network, most likely the site is blocked on it. And it is impossible to bypass such blocking, since it is carried out from the administrator's computer.

If this article helped you, please write in the comments about it. Also, if there are problems and something did not work out, write, I will try to help.

Quite often, people wonder why they don’t get in touch, the reasons can be different. This article will describe the most common reasons why the VKontakte site does not open. Methods for solving this problem will also be described.

To begin with, I would like to clarify one interesting question that you might have:

Why, in fact, we are talking about contact, because there are millions of sites, why exactly it ?!

Everything is very simple, because this site is very popular. In fact, absolutely any site can be in the place of VKontakte.

Why can't I get in touch

As mentioned above, the reasons may be different. The five most popular reasons for the inaccessibility of VKontakte are described below.

1) The site is down. No one is immune from this, including VKontakte, even Yandex somehow fell, and lay for several hours :)! Since this problem is of a technical nature, and it does not depend on you in any way, you just have to wait until the server is raised. In fairness, it should be noted that this happens quite rarely.

2) Access to the site has been blocked by the local system administrator. This is true if you are at work or in an educational institution. Naturally, management is interested in you doing business, and not communicating on social networks. If the site was blocked in the usual way (for example, using the hosts file), then you can bypass such protection. But if you get caught, then it is very likely that you will have problems, it all depends on the degree of severity of your superiors.

3) Your VKontakte account has been blocked. This is a real blocking by the site administration. If you think that your account was blocked by mistake, then all that remains is to write letters to support and hope for a miracle.

4) Your account has been hacked and your password changed. Try to recover the password, if you succeed, immediately change it to a stronger one.

5) You have become a victim of a virus. This is the most common reason.

If you are asked to send SMS, then this is one hundred percent the activity of a malicious program. In no case do not send any SMS, money will simply be withdrawn from your account, and the problem will remain unresolved.

Attackers who distribute this kind of malware usually have two goals:

Theft of data such as: login - password.
Withdrawing money from your account.

What to do if you do not get in touch

This will describe the solution to the problem that was indicated in the fifth paragraph, that is, which is related to the activity of malware.

Beware of a phishing page! As a rule, this is exactly how scammers act, they slip you a phishing page, which in its interface is like two drops of water similar to the original one. However, if you are vigilant and look in the address bar of your browser, you will notice that this is not the site it claims to be.

Always look at what is displayed in the address bar of the browser, develop such a habit in yourself! If this is a real contact, you will see something like this (see screenshot).

You probably already know that the VKontakte website has “moved” to the com zone, and now it is available at a new address. Instead of the long “vkontakte”, now all you need to do is type vk. It will now be almost impossible to make a typo when typing the site address. The old links still work, they just redirect you to the new address. You can read this contact message yourself, it is on the official website.

If it does not get in touch, do the following

1) The first step is to find and destroy malware. To do this, use a good antivirus system, scan your computer completely. Remember what programs you have installed recently, it is quite possible that one of them is malware.

2) Most likely your hosts file has been modified by a “virus”, you need to put it in order. A whole article was written about the hosts file on this site, so I will not repeat myself, but simply give a link to it. The article is called: “, from it you will learn where the hosts file is located, how to edit it, and how to save the changes made.

If you have not previously made any changes in this file, then there should be only one entry “127.0.0.1 localhost”, the rest can be safely deleted. There are actually two important points here:

a) If a line is preceded by a pound sign (#), then such a line is considered a comment and is not taken into account. That is, lines that begin with a hash mark do not need to be deleted.

b) Some programs make their own changes to the hosts file, for example, Denver does this during its operation.

3) If the steps above do not work, try resetting the DNS cache. To do this, press "Win + R", type "cmd", and click Ok. Will open command line, type "ipconfig /flushdns", and press Enter.

Conclusion

Fraudsters hone their skills every day, and all the time come up with something new, so it may happen that the advice given in this article will not bring the desired result. In fact, this is an absolutely normal situation, let's take an antivirus as an example, everyone knows by what principle it is replenished with new databases. Appears first new virus, and only then does a means of combating it appear. That is, scammers are always one step ahead, this is how our world works.

But if you are vigilant, the risk is reduced to a minimum, in fact elementary things are required from you, these are:

The presence of an anti-virus system, with up-to-date databases (plus a firewall).
Don't click on questionable links.
Don't surf "questionable" sites.
Do not install questionable programs.
Learn to recognize phishing sites.
Golden Rule: do not enter your phone number anywhere, and even more so do not send SMS to anyone who knows where!

It would seem that very banal rules, it remains only to learn how to follow them!

P.S. If you have something to say (for example, you have your own successful experience with the problem of getting in touch), then share it with us, write about it in the comments.

User Andrey sent us a message in which he says that he encountered an error in VK. When logging in to home page Andrey receives a warning with the inscription "Unable to pass authorization over a secure connection. Most often this happens when your computer is set to the wrong current date and time. Please check your system date and time settings and restart your browser." Accordingly, the page cannot be accessed. The question is what to do?

The error itself:

Most likely, this is a virus or a trojan that prevents you from getting to your page. But for starters, it’s still worth trying to restart the browser (or even better, try to log in in another browser), as well as synchronize the time with the network: you need to click on the clock, after which a window will appear. In the window, select the tab "Internet Time" - "Change settings". Here, check the box next to "Synchronize with an Internet time server", select the server and click the "Update now" button.

If restarting the browser and synchronizing the time does not help, then it's definitely a virus or trojan. What to do in this case? First of all, update your anti-virus databases and scan your system for malicious files. If the antivirus finds such files or programs and deletes them, great, but this is unlikely to solve the problem, since the malicious file has time to make changes to the system, namely, to the hosts file.

To check the contents of the hosts file, open it with notepad - the file is located at C:\windows\system32\drivers\etc\ (it is a hidden document - you need to make all files visible first). If you see entries like ip in the hosts file - the VKontakte address after localhost, feel free to delete them. The fact is that when you enter VK, a redirect occurs to another site (possibly malicious), which has nothing to do with the social network.

Be sure to save the file afterwards. If it does not save, then it needs to be opened as an administrator, as shown below:

If you do not want to edit the hosts file, there is an easier way - the Dr. Web Cureit. Download it from the official site (it is distributed completely free of charge) and run it. The utility itself checks the hosts file for additional entries, and if there are any, it will ask you if it needs to be restored to its normal state. You agree. At the same time, the utility can find other malicious files.

If these methods helped you, we would be grateful if you let us know in the comments.

Today I want to answer a question Why isn't he getting in touch?, those who caught the virus and cannot go to their page in contact faced this problem. Surely many of you wanted to hack someone's page, or download music, video. You found a site or did so, but in fact deceived you and stole your password or infected you with a virus. After that you don't get in touch or asks to send SMS.

Somewhere, a year ago, when this virus first appeared, I inadvertently downloaded something and became infected with the virus. Searching for information on the Internet, I was able to get in touch.

Everything can be fixed, now I will tell you how.

Why does not get in touch, writes an error?

The very first thing I advise my friends with this problem is is to install an antivirus. I checked several antiviruses, not all cope with this virus. I advise you to read the article in which I describe the utility, with the help of this program you will destroy viruses and open access to contact. And all your problems will be solved!

If Dr.Web CureIt doesn't help, be sure to try antivirus program AVZ that can deal with any kind of virus. I wrote about her in the article "?"

Well, if you have problems installing an antivirus, or you don't want to mess with it. There is another way. Since in order to block your access to contact, the virus infects only one system file, it can be replaced with a clean one and the virus will be defeated.

This file hosts be in a folder etc You can see the full path in the picture above. As I wrote above, you should replace the hosts file with a clean one. You can download the clean file by clicking on the button below.

As you can see, in order to download files from my site, you do not need to wait, go to sites hung with ads, etc. Everything is fast and free!

Please, if you do not get in touch, first download my hosts file and copy it with a replacement to the etc folder and only, then write in the comments that you have a problem. I'm already tired of responding to comments with the same pattern. Everything is clear in the articles. :)

If you found this article helpful or enjoyable, don't forget to put your like, this will help other users find it faster. And I can find out what interests you the most in order to prepare and write even more interesting and useful articles! Sincerely, Vyacheslav.

It often happens that VK does not let you in, even if you enter the correct login (phone number or mail) and password. You are asked to enter a captcha, this is a set of letters for English language or check the box that you are not a robot. And still does not let Vkontakte. Perhaps the vk.com site itself does not even open. The reason for this phenomenon may be the infection of your system with various kinds, trojans and viruses (we will write about treatment, if necessary, at the end of the article).

Let's look at all the possible reasons and solutions for how to enter Vkontakte.

Quick navigation:

Try logging in from a different browser.

Even if you entered everything correctly, this does not guarantee that your browser, for a number of reasons, is not buggy. Let's say you're using , try logging in with e.g. Internet Explorer.

A ban in the hosts file, a possible reason why VK does not let you in.

The prohibition prescribed in this file does not allow VK. By the way, a ban in hosts can apply to many sites, such as Yandex or antivirus resources ...

Let's try to look at your hosts file using Windows 7 as an example, maybe that's the reason why VK won't let you in.

Go to the start menu

And enter the following line:

notepad %windir%\system32\drivers\etc\hosts

Open the hosts file with notepad, delete everything below the entry "127 0 0 1 localhost"

The word "localhost" should be the last word in the document. Close saving the changes, try to enter Vkontakte again.

It is worth checking if your VK page has been hacked.

If you try to log in from another browser and still won’t let you into VK, then you will definitely need to restore your page, more on this (See). This method allows you to restore access to VK, even if you do not have access to your mail or phone number.

Clean your computer, it may be infected.

What should you do if you are faced with a VK hack if various glitches occur. Obviously, you need a good antivirus that will remove infected files for free and eradicate the causes of their appearance.

In my opinion, a small utility from the world famous antivirus company will serve as an ideal solution. Dr. Web Cureit. The home version will be free.

Download and test your computer.